EMOTIONAL INTELLIGENCE OF THE LAW ENFORCEMENT OFFICER

Abstract

The article discusses the features of emotional intelligence, we proposed a model that covers four different levels of emotional intelligence, including emotional perception, understanding of emotions and the ability to control emotions. Of great importance is the police officer's readiness to provide emotionally favorable communication, his ability to be "emotionally intelligent", able to respond to constant requests and challenges from society during martial law. We emphasize that the emotional intelligence of a law enforcement officer is his ability to control his emotions and distinguish between emotions, emotional states and the corresponding emotional levels of others. Law enforcement officers need a high level of empathy in the law enforcement-citizen relationship, which is an integral factor of emotional intelligence, as the process of understanding the emotional state of another creates positive interpersonal relationships, allows communication, and promotes flexibility of thinking.